Terms of service

Gaugelog is provided by Gaugelog AS, registered in Norway. Organization number: [TODO: Kristian: add the organization number from the Brønnøysund register]. Registered address: [TODO: Kristian: add the registered business address of Gaugelog AS]. Contact: hello@gaugelog.com.

Gaugelog is a business service. By creating an account you accept these terms on behalf of the company you work for, and you confirm you are allowed to do that. The data processing agreement and the privacy policy are part of the agreement.

• Keep your sign-in details to yourself. You are responsible for what happens under your account.
• Give us accurate account and billing information and keep it current.
• Users are unlimited on every plan and read access is free, so give each person their own login rather than sharing one.
• Account admins control who has access to your company's register and can remove users at any time.

Gaugelog is calibration management software: an instrument register, calibration records and certificates, due-date alerts, import and export.

Equally important is what it is not. Gaugelog records and reminds; it does not calibrate your instruments, and it does not calculate measurement uncertainty. Using Gaugelog does not by itself make you compliant with ISO 9001 or any other standard. Calibration decisions, intervals and acceptance criteria remain your responsibility.

• Pricing is by the number of instruments in your register. Per gauge. Never per seat.
• The Free plan is free for real, up to its instrument limit, no card required.
• Paid plans are billed through Stripe, monthly or annually, in USD. Prices are shown exclusive of tax.
• Where we are required to collect VAT or sales tax, it is calculated at checkout from your billing address and shown before you pay. Business customers in the EU can enter their VAT number at checkout for the correct cross-border treatment.
• Plan changes and cancellation are self serve in the billing portal. Upgrades take effect immediately; downgrades and cancellations take effect at the end of the paid period.
• No hidden fees. Ever.

[TODO: Kristian and accountant: confirm tax registrations before launch (Norwegian VAT, EU OSS for consumer sales, US state registrations as nexus is reached) and decide the refund policy for partial periods]

The data your company puts into Gaugelog is yours. We use it only to provide the service, as described in the data processing agreement. Full export of your register, calibration history and certificates is available on every plan, including Free. Cancel anytime, export everything.

• Use the service only for lawful purposes.
• Do not attempt to break, probe or overload the service, or to access data that is not yours.
• Do not resell the service or offer it to third parties as your own.
• Do not upload content you have no right to store, or content designed to harm the service or other users.

We work to keep Gaugelog available around the clock, but these terms do not promise a specific uptime level. Planned maintenance is announced in advance when it affects you. [TODO: Kristian: decide whether paid plans get a defined SLA]

Support is by email at hello@gaugelog.com. We read everything and answer as fast as a small team honestly can.

We own the software; you own your data. If you send us feedback or suggestions, we may use them to improve the product without owing you anything, and without ever claiming your data.

The service is provided as is. To the extent the law allows, we disclaim implied warranties, and our total liability under this agreement is capped at the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law. [TODO: counsel: review the warranty disclaimer, the liability cap and its carve-outs]

You can cancel at any time in the billing portal; your data stays exportable until the end of the paid period and through the deletion window described in the privacy policy. We can suspend or terminate accounts that break these terms, with notice and a chance to fix the problem where that is reasonable.

We may update these terms. For material changes we notify account owners by email at least 30 days before they take effect; continuing to use the service after that means you accept the new terms. [TODO: counsel: confirm the notice period]

These terms are governed by Norwegian law. Disputes are resolved by the Norwegian courts, with [TODO: Kristian and counsel: confirm the venue, normally the district court of the registered office] as the agreed venue.